FAQs

Our team of experts will be happy to help you customize your travel plans.
We encourage clients to book as early as possible to ensure availability for the dates and services they want.
To begin booking your services, please send us an email at info@italybyyou.com, or call us at +39 375 661 2305.
We would be happy to discuss additional services with you, depending on availability.
We accept major credit cards (MASTERCARD, VISA, AMERICAN EXPRESS), PayPal, cash, and wire transfers.
Tips are not included in the quote but are always appreciated.
We would be happy to accommodate children. Please let us know how many children are in your group, along with their ages. We also need to know if you are traveling with strollers, car seats, or booster seats. If needed, we can also provide car seats or booster seats.

It’s possible to book services that includes several pick-up/drop off, it only needs to be communicated is in advance in order to provide you the customized services you are looking for.

One of our representatives will wait up to 2 hours with no additional fee. For every hour exceeding the 2 hour grace period, an additional 50 euros will be charged.
For cancellations, we require 24 hours’ notice in order to receive a refund for the services. We will provide a refund for the cancelled services to your original method of payment within ___ business days, minus administrative fees. Please check with your bank for any additional processing time for the refund to be credited to your account.
We are very sorry to inform you that for cancellations with less than 72 hours’ notice, no refunds can be provided. We recommend purchasing travel insurance in advance of your trip in order to cover the expenses of any unexpected cancellations.
Each person may bring one large suitcase and one small suitcase, plus a handbag or small backpack. If you are carrying additional pieces of luggage, please let us know.
The day before your service, we will send you an email with the name and phone number of your driver. In addition, he will have your full contact information and may get in touch with you through WhatsApp (please be sure to download the WhatsApp application on your smartphone). Your driver will be waiting for you at the pick-up location and will be holding a sign with your name. If you have questions once you arrive, or if you need help finding your driver, you may call or message him directly through WhatsApp.